Build practical communication skills for the workplace, including professional writing, verbal and nonverbal communication, etiquette, meetings, report writing, and minute-taking.
Course Overview
Entry Requirements
This course is suitable for learners from different academic and professional backgrounds.
Recommended requirements:
- Basic reading and writing skills
- Interest in improving personal and professional communication
- Access to a phone, tablet, or computer for self-paced learning
- Internet access for online study materials
No advanced prior qualification is required.
Certification
Award Type
Diploma
Assessment Method
Online learning activities and module-based assessment.
Duration
2 Years
Basic Units of Competency
This course introduces the foundational principles of communication, including:
- Introduction to communication
- Purpose and importance of communication
- Principles of effective communication
- Essential elements of communication
- The C’s of communication
- Communication process
- Barriers to effective communication
- Strategies for overcoming communication barriers
Core Units of Competency
Learners will cover the following areas:
Classification of Communication
- Internal and external communication
- Formal and informal communication
- Intrapersonal and interpersonal communication
- Communication within organisations
Forms of Communication
- Verbal communication
- Nonverbal communication
- Tone and body language
- Gestures and professional presence
Official Etiquette, Protocol, and Diplomacy
- Office etiquette
- Professional conduct
- Workplace behaviour
- Courtesy and diplomacy in communication
Writing Skills
- Business letters
- Memos
- Circulars
- Public notices
- Emails
- Applications
- Curriculum vitae writing
- Courtesy and clarity in written communication
Report Writing Skills
- Purpose of reports
- Types of reports
- Structure of effective reports
- Techniques for clear report writing
Conducting Meetings and Minute Writing
- Planning meetings
- Conducting effective meetings
- Types of meetings
- Challenges in meetings
- Preparing minutes
- Documenting decisions and action points
Practicum / Industrial Attachment
This is a self-paced professional development course and does not require industrial attachment.
Learners may, however, be encouraged to apply the skills gained through workplace communication tasks, written assignments, meeting simulations, and practical exercises.
Business Administrator
Office Administrator
Accountant
Accounts Assistant
Entrepreneur
Customer Relations Officer
Administrative Officer
Procurement Assistant
Sales & Marketing Executive
Language Instructor or Translator
Practical Learning Programs
Hands-on training designed to prepare you for real-world careers.
TVET-Accredited Courses
Gain industry-recognized skills through accredited, hands-on training.
20+ Years of Experience
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