Communication Skills

Course Overview

Communication is one of the most important skills for personal confidence, workplace effectiveness, leadership, and professional growth.

This self-paced Communication Skills course introduces learners to the principles and practices of effective communication in both personal and professional settings. The course covers verbal, nonverbal, written, and formal communication, helping learners express ideas clearly, interact professionally, and communicate with confidence across contexts.

Learners will explore the communication process, common barriers to effective communication, workplace etiquette, business writing, report writing, meeting procedures, and minute writing.

By the end of the course, learners should be better equipped to communicate clearly, professionally, and appropriately in academic, workplace, and social settings.

Entry Requirements

This course is suitable for learners from different academic and professional backgrounds.

Recommended requirements:

Basic reading and writing skills
Interest in improving personal and professional communication
Access to a phone, tablet, or computer for self-paced learning
Internet access for online study materials

No advanced prior qualification is required.

Certification

Award Type

Certificate

Awarded By

KIBCo

Assessment Method

Online learning activities and module-based assessment.

Duration

Self-Paced

Basic Units of Competency

This course introduces the foundational principles of communication, including:

Introduction to communication
Purpose and importance of communication
Principles of effective communication
Essential elements of communication
The C’s of communication
Communication process
Barriers to effective communication
Strategies for overcoming communication barriers

Core Units of Competency

Learners will cover the following areas:

Classification of Communication

Internal and external communication
Formal and informal communication
Intrapersonal and interpersonal communication
Communication within organisations

Forms of Communication

Verbal communication
Nonverbal communication
Tone and body language
Gestures and professional presence

Official Etiquette, Protocol, and Diplomacy

Office etiquette
Professional conduct
Workplace behaviour
Courtesy and diplomacy in communication

Writing Skills

Business letters
Memos
Circulars
Public notices
Emails
Applications
Curriculum vitae writing
Courtesy and clarity in written communication

Report Writing Skills

Purpose of reports
Types of reports
Structure of effective reports
Techniques for clear report writing

Conducting Meetings and Minute Writing

Planning meetings
Conducting effective meetings
Types of meetings
Challenges in meetings
Preparing minutes
Documenting decisions and action points

Practicum / Industrial Attachment

This is a self-paced professional development course and does not require industrial attachment.

Learners may, however, be encouraged to apply the skills gained through workplace communication tasks, written assignments, meeting simulations, and practical exercises.

Career Opportunities

Graduates from this school may pursue careers in:

Business Administrator
Office Administrator
Accountant
Accounts Assistant
Entrepreneur
Customer Relations Officer
Administrative Officer
Procurement Assistant
Sales & Marketing Executive
Language Instructor or Translator